Customer Support Assistant - Luxury Student Accommodation

We are working with a leading PBSA provider, who are looking to hire multiple Customer Service Assistants to work on their brand new scheme in SW London. You would be working in a luxury Student Accommodation property, providing general front of house support to students and service partners.

Hours: 5 out of 7 days, 8.5 hour shifts - mixture of early, mid and lates

Salary: £26,200 per annum

Duties:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Assisting contractors, visitors and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studio
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.