EHSPM002

My client is a well established and successful managing agent based in Essex. Due to natural growth they are currently looking for a Senior Property Manager to join the team.

Responsibilities:

• Undertake the administration and management of the service charges for a portfolio of residential apartment blocks and housing estate developments.
• Responsible for effective delivery of all operational and business processes so as to ensure the delivery of safe, personal and professional management service.
• Drive service standards to rival competitor providers.
• Taking a lead on formal resident and client liaison including residents’ meetings, building relationships with clients and customers.
• Implementation of efficient site-led processes to optimise the delivery solution to ensure the best possible customer experience.
• Overseeing delivery of efficient and effective repair and maintenance requirements.
• Contractor appointment and management, utilising site staff where appropriate.
• Responsibility for Health & Safety.
• Ownership of service charge budgeting, financial management and reporting.
• Supporting the satisfactory transition from bidding, through mobilisation to service delivery, including phased build programmes for new development in the region.
• Supporting the other Property Managers and colleagues as appropriate, including sharing of best practice and ensuring service consistency.

The person:

• Fully accepting of accountability and comfortable within a full ownership model.
• A supportive hands-on management style and a willing need to invest time in others to help them learn and develop. A real focus on detail and the ability to deliver innovative solutions. Commercially aware with strong profit orientation.
• Exceptional ability to develop and maintain customer relationships.
• Unfaltering dedication to deliver on commitments made internally and to customers.
• Good communications and leadership skills.
• Team Player and ability to work in an environment of collective responsibility.
• IT literate and strong interpersonal and presentation skills.
• Good analytical and problem solving skills.
• Underlying desire to deliver the best client experience possible.