Resident Manager - Build to Rent

PMR are seeking a Resident Manager to work as part of the on-site team at our clients large Build to Rent development in Manchester

Key Responsibilities & Accountabilities:

• Work with Resident Managers team to achieve average occupancy level of 95%
• Work with team to deliver great customer service.
• Assist with booking in maintenance requests with in house and external maintenance.
• Ensure 100% accuracy of data recording on Yardi.
• To be the primary, customer facing representative for all current and prospective residents, ensuring that they enjoy an exemplary experience from first enquiry to move-in, and on to an enduring and sustained residency experience thereafter
• To listen, to challenge and be ready to change things that raise expectations and set new living standards, working collaboratively with the wider team
• To meet set budgeted targets for occupancy and revenue, and customer satisfaction scores
• Ensure properties are ready for move-in and all required administration has been fully completed.
• Create accurate inventories and schedules of condition.
• Plan and undertake resident inductions, providing a fantastic move-in experience for our residents.
• Undertake pre-move out and move out inspections and manage the deposit release process for out-going residents.
• To create an environment that enables the General Manager to lead and define the overall resident proposition and deliver commercial performance.
• Dress and present show apartments.
• Play a leading role in organising and delivering events, social and community initiatives to support the SRM Property and Resident Experience.
• Handle incoming queries and provide excellent on-going support and aftercare to our residents.
• Accurately report and record all activity in line with company controls, processes, and policies.

Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis.

Qualifications & Experience:

• Previous property management experience
• Working with company processes, properties and legislation
• Excellent administrative skills, organised
• Excellent understanding of what makes good customer service
• Experience with problem solving, finding solutions
• ARLA or equivalent property qualification desirable.

Key Skills & Competencies:

• Exceptional communicator at all levels, written and oral
• Solutions focussed
• Resilient
• A balanced approach to support and challenge
• Highly motivated with very high levels of integrity
• Organised, self-motivated and results driven
• Energetic and passionate about the role
• High standards with attention to detail in all aspects of the role (presenting apartments, cleanliness, health & safety)
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc)
• Collaborative, team player