Building Manager - Build to Rent

The Residential Building Manager has principal responsibility for the effective, efficient & safe management of the residential building. The role will entail supervision of staff & contractors. Overall responsibility of budget and cost management, health & safety management and acting as the main point of contact for the residents living in the building.

• Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.
• Direct supervision (where applicable) of the Concierge Team and Cleaning Staff including monitoring of on-going performance - including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
• To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc.
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents' meetings to keep them informed on all aspects of management.
• Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant.
• Management of this facility and the data displayed in line with the GDPR.
• Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).
• To liaise with the Group Fire Safety & Environmental Manager and the Head of Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements.
• Tenant Fire Safety Plan.
• Maintenance and testing of all fire and life safety equipment.
• Compliance with current legislation and company requirements in respect of current "Health and Safety" Law.
• All statutory compliance and regulations.
• To promote and implement sustainability initiatives.
• To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider management strategy.
• To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.
• The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development.
• Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
• Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required
• Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.
• To manage the residential aspects alongside the Estate, Retail and Commercial Management teams and the Canary Wharf Contractors Limited team to provide a seamless service to residents.
• To liaise with the Estate Management team on the operation of the car park and storage lockers along with the infrastructure.
• To carry out other reasonable duties as instructed and directed as required. Responsible for residential property management delivered on site and provision of services as defined by the residential management agreement and leases.
• Responsible for cost control (against cost estimate) and support to preparation of accounts.
• Responsible for the control of staffing costs. Management supervision of all staff dedicated to the residential management operation.
• Coordination with the Estate Management and Customer Services Teams to provide a seamless service to residents.
• Monitoring and chasaing of Resident arrears in line with timelines as set in the SOPs ensuring payments are received inline with terms of the tenancy agreements to reduce the risk of legal proceedings
• To conduct routine bi-yearly visits to occupied apartments for the purpose of ensuring compliance with the obligation of tenancy agreements and action any maintenance issues or areas of concern
• Oversee the end of tenancy process and deposit release ensuring the turn around of apartments is dealt with efficiently to reduce void periods.
• Management of inventory check in and check out ensuring sufficient documentation of the condition of the apartments at the beginning and end of tenanacies.

What We Require of You:

• Previous experience in High End Residential Property Management for a minimum of 3 years (or other relevant experience), at management level.
• IRPM level 1 or 2 desirable
• Good knowledge of Building Management Systems.
• An understanding of the principal aspects of legislation relating to the management of Residential Property Law with the ability to understand complex legal documentation, e.g. leases
• Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments, with a working knowledge of Health and Safety requirements and legislation.
• Experience of budget management, and financial reporting.
• Knowledge of Section 21 requirements.