General Manager - London W1

Our client is seeking a General Manager for a beautiful 1930s styled building in London W1!

Job Title: General Manager

Reports To/Line Manager: Operations Director

Working hours: 9.00 to 17.00pm Monday to Friday

Core Competencies:

* People Management and Leadership
* Communication
* Drive, Perseverance and Quality Focus
* Planning and Organisation
* Adaptability and Flexibility

Role Purpose:

The General Manager is responsible for the day-to-day management of the team together with all aspects of operations and Facilities Management at the property, including on site health and safety, maintenance of the property, compliance and services to residents and retail customers. As the ambassador for the brand and the property, leading from the front and encouraging community engagement whilst demonstrating a commercial approach to delivering against agreed budgets is a vital aspect of this role.

Primary Responsibilities:

* To demonstrate excellent Communication skills and be able to work closely with the senior management team, colleagues, residents, retail customers, contractors and all other third-party connections, leading to the delivery of high-quality customer service and an unrivalled resident/customer experience
* To Exhibit effective skills and techniques around Prioritising workload, Organisation and Planning of self and team
* To take ownership, in collaboration with the Operations Director, in drafting budgets both for Capital and Repairs and Maintenance
* To keep control of the budget and report on a monthly basis statistics to an appropriate level to be useful to the board as relevant and factual management information
* To prepare and report on a five-year plan, signed off by the Operations Director and the Board, in all key areas

Essential experience:

* Experience of Managing a Team
* Worked in a similar Facilities Management environment
* Current knowledge and experience of health and safety legislation and compliance requirements relating to the working environment and residential block management
* A solid understanding of property maintenance and refurbishment principles and the ability to instruct and manage contractors accordingly to agreed budgets
* A knowledge of property mechanical and electrical installations including communal heating systems

Desirable:

* Experience working with residential tenants living in prime central London property

Required Qualifications (at £55,000pa salary):

* MIWFM
* NEBOSH National General Certificate in Occupational Health & Safety

Otherwise, the role will offer £50,000pa with the view to increase to £55,000pa once the above has been achieved. Please note, it will be a requirement for the above qualifications to be studied for and acquired within the first 2 years of employment, paid for by the employer.

Desireable Qualifications:

* Tech IOSH
* MRICS
* CMIOSH