Estate Manager - West London

Our client is seeking an experienced Building Manager to join the team on a modern residential development based in West London. The Building Manager will oversee daily operations, reporting to Head Office and ensuring the scheme is kept is brilliant condition for its' residents.

Hours: Monday to Friday

Salary: £45,000 to £50,000 depending on experience

The Role:

• Delivering effective service levels, and acting as the managing agent's representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
• To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Investigating and responding to complaints
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager.
• To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Experience required:

• Qualifications within block management, including IOSH or IRPM
• Proven experience working at Building/ Estate Manager level for minimum 2 years
• Excellent written and oral skills
• Strong IT Skills, competency across all MS softwares
• Demonstrable experience with multi schedule budget preparation and management
• Able to mobilisation new and/or triage, post mortem and demobilisation developments using risk management frameworks and strategies.
• Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously