Leasing Associate
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| Job Type | Permanent Full Time |
| Area | London, England |
| Sector | Build to RentBuild to Rent - Leasing |
| Salary | £27,000 - £30,000 + Commission |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | PMR5051 |
| Job Views | 1411 |
- Description
- Our client is seeking an experienced Leasing Associate who has a passion for sales and delivering exceptional customer service to be involved with the leasing of their new Build to Rent development. This position has a varied schedule, from conducting leasing tours with prospective residents, to emphasizing the community’s available apartment homes, and convert to ongoing leases to ensure the development is fully occupied.Responsibilities:• Paint “word pictures” to describe the community to future residents and attempt to set an appointment with the prospect.• Consistently and accurately track all traffic.• Effectively qualifies future residents, verifies applications, prepares, resident files, and related paperwork within 48 hours.• Understands and accurately prepares all Company paperwork.• Assists management in completing an accurate market survey.• Promote a professional and courteous attitude with residents and peers.• Attends to resident concerns, complaints or inquiries.• Implement a professional and courteous attitude throughout all property operations.• Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.• Make calls to residents to ensure service satisfaction.• Respond to all feedback from customers with corrective action.• Conduct thorough move-in orientation and apartment inspection with new residents.• Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.• Flexibility to frequent change within property, office and company.• Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.• Exercise confidentiality.
Knowledge, Skills and Experience:
• Previous leasing experience is essential.• Prior customer service experience either in hospitality or retail is desirable.• Ability to build relationships quickly.• Professional appearance and demeanour.• Good organizational skills.• Outstanding communication skills.• Strong customer service representation.• Ability to sell and promote the property.• Ability to read and write English fluently and the ability to accurately perform basic to intermediate mathematical functions.• Proficient in Microsoft Office.
