Estate Manager, Luxury Residential - Watford

Brand new and exciting opportunity to be a part of a mobilisation residential project based in Wartford.

Job Title - Estate Manager
Salary - £55k per annum
Hours - Monday to Friday 9am - 5:30pm ( potential options to wfh )

Duties:
* The development and delivery of an exceptional customer focused service to Developer, Leasholder and Tenant alike;
* Defining and maintaining service levels by understanding Client expectations and ensuring that services are organised to meet those expectations;
* Taking responsibility for the Health, Safety and Compliance Standards at site level, and to act as the Authorised Person for the site;
* Management and development of staff in the site based Team, ensuring that they are recruited, motivated and trained to achieve the necessary levels of skills and experience and that they operate to the appropriate service standards and procedures;
* Ensuring that appropriate systems and procedures are put in place and properly monitored and managed for ensuring that all assets are fully compliant in terms of the Building Services and other Statutory Testing;
* Monitoring performance and taking appropriate action to ensure continuous improvement;
* Dealing efficiently and effectively with all Developer, Leaseholder and Tenant enquiries concerning all aspects of the management of the development, and in particular the management and administration of the Service Charge for the development;
* The management and administration of the Service Charge Budget for the development;
* The management of the Service Charge Accounts for the development;
* The management of the long term planned preventative maintenance plan;
* Ensuring the estate is visually inspected on a daily basis;
* Ensuring the whole estate is visually inspected on a monthly basis and reporting on a weekly basis utilizing ANT software;
* Working with the relevant Head Office teams to fully and effectively manage the Arrears Process;
* Working closely with the Regional Director and other Managers to ensure consistency of practice and standards;
* Providing monthly reports to the Client and Regional Director on performance and other issues in line with the KPIs and format agreed with the Client;
* Maintaining working relationships with supply chain partners regarding Service Quality, Health, Safety & Compliance on the site;
* Assess Health and Safety Plans, Risk Assessments, Method Statements, Safety Policies and other relevant documents from those contracted to undertake work at the site, and ensure consistency/complementary with the policies and practices adopted by the Client during the phased construction of the site;
* Responsible for ensuring that all relevant Legislative Requirements are met in respect to the contract requirements;
* Such other duties as the Regional Director may from time to time reasonably require.

Qualfications Required:

• IRPM/AssocMRICS

• NEBOSH National Certificate in Occupational Safety and Health, or be prepared to obtain

• Supervisory/Management Qualification