Accommodation Manager - London

PMR are looking for an experienced Accommodation Manager/ Operations Manager to manage the smooth operational running of one of our client's large London-based Purpose Built Student Accommodation schemes.

As an Accommodation Manager you will be responsible for a large PBSA scheme, accountable for creating a safe and secure property environment, managing and supporting our customer support team in delivering excellent resident service and supporting the P&L deliverable of NOI. The role will suit someone currently working within the PBSA sector or may suit a hotel manager or hospitality manager looking for a new challenge.

Main Duties:

Manage direct letting, achieving rent & arrears management within required targets.

• Maximise income e.g., promoting extensions, summer lets and vending.
• Handling partnership agreements with large external institutes and meeting all the relevant KPI's.
• Supporting student welfare & head office documentation.
• To manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements.
• Supporting hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues.
• To provide customer focused facilities and maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets.
• To be responsible for the delivery of the scheme's statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues.
• To provide site/building management to, ensure best practice at all times, scheduling and management of trades, support services plus supporting the relationship building with local Police, Fire, Ambulance and supporting partners e.g., University.
• Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out.
• To instruct the site team regarding Health & Safety, data protection & current legislation.
• Manage defects and resolve complex or outstanding defects.
• Management reporting.
• Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term.

Skills and experience:

• A proven successful track record in a management role within student accommodation
• Experience of direct lets and rent arears
• Experience in working to targets
• Excellent people management skills
• An outstanding level of customer service
• The ability to manage a multi-disciplined team
• Previous experience in a service driven environment and exceeding service levels
• The ability to think on your feet and exercise sound judgement and reasoning
• Strong IT skills