Maintenance Operative - Ealing

Property Management Recruitment are seeking an experienced Maintenance Operative to work with our client on site at their Purpose Built Student Accommodation scheme in Ealing.

Key Role Responsibilities:

• Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
• Monitors and maintains the electronic maintenance reporting system, Onsite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
• Promotes customer satisfaction by providing regular updates to residents via Onsite regarding ongoing or delayed maintenance issues.
• Administers all property maintenance & records in accordance with policies & procedures
• Maintains a focus on delivering services within agreed budgetary & resource parameters
• Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning
• Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organizes and oversees repairs to completion if referred to contractors.
• Understands and responds to health and safety matters in an appropriate & timely manner
• Reports any incidents or accidents to the Community Manager using the correct system and documentation
• Moves furniture and heavy items around site as required
• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
• Coordinates and accompanies external Contractors/Suppliers executing minor works on site
• Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
• Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
• Highlights and assists with the management of any community works.
• Assists the Community Manager in key management ensuring high levels of security at all times.
• Ensures annual checks are carried out for their statutory insurance and qualifications.
• Manages and maintains all statutory testing records, utilising other team members where appropriate
• Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Reviews site risk assessments as required with Community Manager.
• Seeks to maximize efficiency of utilities.

Knowledge & Qualifications:

• A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills.
• Awareness of H&S requirements on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.

Experience & Skills:

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter
• Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
• Fluent English verbal and written communication skills
• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents
• Good team player with strong relationship building and influencing skills
• Positive approach and ability to work on own initiative
• Ability to determine cost effective solutions to repairs
• Contractor & Supplier Supervision skills are desirable
• Excellent organization skills with the ability to multi task and priorities
• Flexible approach to work and adaptable to thrive in a changing environment.

Work pattern:

Monday - Saturday (work 2 Saturdays and have 2 Saturdays off)