Night Duty Manager - Luxury Residential

Our client is currently seeking an experienced night duty manager to join the team at a luxury development in South West London.

The shift pattern will be 4 days on and 4 days off with working hours 7pm - 7am

Main duties:

• The purpose of the Duty Manager is to assume responsibility for the development and its employees in the absence of the estate management team; overseeing the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company
• Constantly strive for continuous improvement
• Delivering excellent customer service
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices
• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism
• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of the Estate Management Team will be required, given the circumstances of the role
• Manage onsite staff on behalf of the Estate Manager, Property Manager, overseeing the day-to-day matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner
• Ensure Health and Safety regulations are adhered to and the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.