Resident Services Manager - London EC2A
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| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | ResidentialResidential - Estate Management |
| Salary | Up to £53000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | SB1_1705502923 |
| Job Views | 370 |
- Description
Residents Service Manager
Line Manager - General Manager
08:30 - 17:300 Monday - Friday (and as required)
Aim of Post
The purpose of the Resident Service Manager is to act as an ambassador for the building, delivering an unparalleled level of service in an intuitive and bespoke manner. They will assist the senior management in creating and updating company procedures specific to the building and provide supervision, training, and support to all front of house staff. You will be responsible for the delivery of the highest levels of customer service to all residents and their guests and it will be your duty to create memorable experiences and management of day-to-day duties that may involve operation of the Concierge Desk, supervision of the amenity levels and supporting the Estate Management with building matters and monitoring of onsite security.Role Specific Accountabilities
* To act as line manager for all front of house staff (including amenities concierges).
* Hold regular performance appraisals with Front of House staff.
* To supervise and manage all resident services, including all activities on the ground floor such as concierge service/valet to all amenities spaces.
* Build trustworthy, professional relationships with all residents and aim to exceed expectations when dealing with any lifestyle requests including transportation bookings, restaurant bookings, theatre bookings, chauffer service and dry-cleaning requests.
* To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.Requirements
* Previous experience in a guest facing role, preferably a management position within a hospitality environment and high-end residential.
* Must have good organisational skills, excellent communication skills and customer service skills, and good understanding of Health and Safety.
* Demonstrates outstanding leadership / lead from the front.
* The ability to delegate responsibilities, organise projects, and establish priorities consistent with the property's short term and long-term objectives.
* Be able to take a strategic overview and plan.
