Assistant Community Manager - Build to Rent

The Assistant Community Manager role carries responsibility for supporting the Community Team, in building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and all whist achieving the highest possible approval rating for service and team engagement.

You will lead from the front, by managing the day to day operations in resident satisfaction and leasing activities. You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstratable experience in managing, delegating and organising a team. Ensuing the Community Team are highly motivated to deliver a responsive and outstanding customer service to our residents.

Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease, therefore ensuring resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.

Responsibilities:

• Primary responsibility for delivering a 'best-in-class' service to our residents and visitors.
• Overseeing and organising the daily operations of the onsite team, ensuring market leading excellence across, Customer Service and Leasing Targets.
• Be the leader in delivering consistent excellent service that leads to resident renewals.
• Your objective will be to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals and referrals.
• You will need to be fully committed to support the Community Manager in all aspects of the role including supervising leasing performance, occupancy, team members, reporting, problem solving, resident satisfaction, strategizing and delivering resident events, etc.
• Coordinating and overseeing the planning and implementation of, various community recreational and social activities. Ensuring they are actively promoted and advertised to our residents.
• You will be responsible for the development, engagement and motivation of the team, and lead the team to success in achieving its goals.
• Your role will include all aspects of recruiting, on-boarding, training and inspiring a team of Community Hosts and Leasing Professionals. You will also be responsible for the day to day management of the team, including training, motivating and developing them.
• Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results.
• Develop and implement short- and long-term marketing plans and goals to sustain occupancy, and follows the community's established policies related to concessions, specials, and other programs to boost occupancy and resident satisfaction.
• Support the Marketing Team with overall marketing/leasing efforts and offers input and suggestions in regards to promotions, advertisements, and pricing.
• Use the on-site community management software application to track apartments' availability, record traffic and leasing activities, manage resident and future resident's data, and capture critical information about existing and future residents, including pricing.
• Ensures that the community meets company standards by daily inspecting the marketing corridor and leasing tour.
• Communicating maintenance and upkeep needs to the maintenance team.
• Follows-up with future guests and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalise decisions to lease and/or renew
• Executes activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.
• Follows established policies and procedures by monitoring and ensuring compliance with health & safety regulations, ensuring the team are fully trained and updated.