Customer Support Assistant - Student Accommodation
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| Job Type | Permanent Full Time |
| Location | City of London, London |
| Area | London, England |
| Sector | PBSAPBSA - Operations |
| Salary | £26000 - £26500 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | MP-38731293_1700500503 |
| Job Views | 140 |
- Description
We're working with a leading purpose built Student Accommodation provider who are seeking a friendly Customer Support Assisant to join the team! This is a customer service based role, where you would be providing front of house support across a luxury building based in the City of London.
Hours:
- You will work 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)
- Working 5 days out of 7; working weekends and bank holidays on a rotating basis
Salary:
£26,000 - £26,500 pa
Duties:
- You will be the first point of contact.
- Assisting contractors, visitors and our university partners with their requirements.
- You'll be carrying out checks and building walks - logging all your observations on an iPad.
- Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out)
- Going above and beyond to deliver excellent resident service.
- Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
- Helping out with parcels and post queries.
- Loaning out items - e.g. hoovers, fans, ironing boards etc.
- Carrying out a room inspection or showing a potential resident one of our suites or studios.
- Dealing with issues or incidents and calling the emergency services when needed.
- Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
- Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
- To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.
Ideal candidates will have worked in a front of house position previously, ideally within Student Accomodation, Residential or Hotel settings!
If you would be keen on this position please apply with an up to date CV.
