Resident Manager - East London

PMR are seeking a Resident Manager to work with our client at their Build to Rent residential properties in East London. Working with the team, the Resident Manager ensures properties are optimally occupied and properties are prepared to a high standard for viewing.

Key Responsibilities:

• Primary customer facing representative for all current and prospective residents.
• Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
• Look for ways to do things better, change and explore opportunities to raise expectations and standards.
• Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews).
• Meet set budgeted targets for occupancy, revenue and Net Promoter Scores.
• Manage the resident contracting process, ensuring compliance with all standards, legislation and processes, controls and policies.
• Manage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managed.
• Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
• Move out process including deposit release.
• Accurately report and record all activity in line with company controls, processes and policies.
• Ensure 100% accuracy of data recording in Yardi.
• Attend events and other resident experiences.

Qualifications & Experience:

• Previous letting/property management experience
• Strong customer service experience
• Medium to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe
• ARLA or equivalent property qualification where possible

Key Skills & Competencies:

• Excellent interpersonal and communication skills, both written and oral
• Ability to engage and be confident in dealing with a variety of people at all levels - residents, management, external providers
• Self-motivated / proactive
• Problem solver / solutions driven
• Adaptable and resilient, able to handle pressure and peak periods
• Excellent attention to detail and organised approach to prioritising tasks