Maintenance Technician - Residential

PMR are seeking an experienced maintenance technician to work on site at our client's brand new Build to Rent residential development in Birmingham. The Maintenance Technician will collaborate with the General Manager to ensure that KPI's are achieved to include, robust health and safety management, a variety of repairs and maintenance, cost efficiency and positive resident reviews, whilst maintaining the highest of standards on site
Primary responsibilities include communal and property inspections, repairs, and general maintenance of apartments and other interior/exterior areas.
A strong knowledge of relevant health and safety procedures and practices is essential, and an eye for detail to ensure standards and compliance is maintained is critical.

Responsibilities

• Work with the General Manager to ensure the site is ready for the arrival of residents and high standards of presentation are maintained.
• Conduct specific daily/weekly tasks as agreed with the General Manager
• Complete painting and decorating work within the building and external areas when required.
• Change light bulbs/fittings and complete basic electrical works where specialist attendance is not required.
• Flushing taps in communal areas and vacant apartments on a regular scheduled as agreed by the General Manager.
• Conduct minor plumbing maintenance activities such as washer/plug replacement, de-scaling items, unblocking sinks and toilets, repairing small leaks.
• Regularly inspect utilities supplies and provide meter readings when necessary.
• Maintain and order suitable replenishment stock of spares needed on site.

Facilities Management & Health & Safety:

• Conduct a variety of planned and reactive repair and maintenance tasks throughout communal areas of the building, within occupied and vacant apartments and within external areas.
• Conduct regular testing of fire alarm, emergency lighting systems and smoke control systems.
• Investigate and assess any issues that require professional attention and provide a detailed description of the issue, so contractors are properly instructed.
• Monitor and assist contractors on-site to ensure they comply with the site rules and abide by the site's induction protocols including "permit to work."
• Monitor works conducted by suppliers and report any concerns.
• Ensure compliance with all current statutory legislation with respect to H&S, COSHH and the environment to safeguard yourself, residents, staff, and members of the public.
• Ensure all risks to visitors, staff and residents are removed or reported.
• Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
• Assist with overseeing turnaround of vacant apartments, including check-in reports, check-out reports, schedule of cleaning, repair, and maintenance.
• Identify incidents and maintenance issues promptly ensuring the necessary action is taken.
• Ensure all routine H&S tasks are completed in a timely manner and are recorded for audit purposes.
• Ensure all on-site tools and equipment are kept in good, safe working order.
• Ensure all documentation is kept in order relating to the role, including updating the Fixflo and Prism systems.
• Undertake any ad-hoc tasks deemed necessary by the General Manager.

Customer Service:

• Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
• Assist with helping to achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
• Assist with ensuring the smooth running of all aspects of the community
• Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.

Core Competencies:

* At least 2 years' experience in a similar role maintaining a wide range of equipment.
In-depth health & safety, risk assessments, Planned Preventative Maintenance, and facilities management knowledge.
* An eye for detail; good problem-solving ability and a practical approach
* Organised, flexible and dedicated

Candidate Requirements:

* Must be qualified and able to complete minor electrical works
* Basic plumbing knowledge (necessary)
* Basic mechanical knowledge (necessary)