Day Concierge - City of London

PMR's client is looking for a Day Concierge to work within a Luxury Residential building in the City of London.

Working hours: 7am - 7pm

Rota: 4 on 4 off

The concierge is responsible for undertaking concierge duties as listed below and being the first point of contact for the residents. This role provides support to the residents and the management team, ensuring the smooth operation of the building in accordance with company procedures and industry best practice.

Duties:

• Completing daily site patrols.
• Reporting any maintenance issue and calling engineers when necessary.
• Maintain onsite communications.
• Ensuring all information is up to date via the onsite portals and communication systems.
• Answering phone calls and emails in a professional manner.
• Managing the distribution of access fobs including replacements.
• Signing in contractors.
• Signing out keys and completing a key audit.
• Assisting residents with general queries and passing on relevant issues to the Management Team.
• Managing, organising, and storing parcels and deliveries.
• Maintaining a clean and presentable workplace including the back office and behind the desk.
• Regularly checking the lifts are in working order.
• General cleaning overview of the communal areas to ensure the look and feel as well as safety of the scheme is maintained when the cleaner has left.
• Have a full understanding of all Health and Safety protocols including fire alarm tests and evacuation plans.
• Assisting with complaints from residents
• Ensuring all incidents, calls, visitors (including residents) etc are reported and logged.
• Saving the correspondence and maintaining adequate on site filing in line with company procedures.
• Keep an updated handover log.
• Complete audit reports.
• Undertake other general duties as required from time to time.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and have can demonstrate excellent timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.