Operations Community Manager - Co-Living, Serviced Apartments

Community Manager

Building, Operations, Events and Community Management

Co-Living, Serviced Apartments.

Our client provide digital nomads and young professionals a home away from home and an opportunity to connect, experience and embark on urban adventures by creating a global community.

Our client provide a home away from home for digital nomads and young professionals. They create a global community through opportunities for connection, collaboration, and great experiences within urban environments

They create a variety of options for all inclusive, fully furnished apartments, from private stylish penthouses, to community based shared flatmate spaces. As well as great spaces to call home, they also offer exclusive facilities such as yoga rooms, to coworking spaces, to cafes and fitness studios.

They are continuing their UK and international expansion and are therefore, seeking a new Community Manager to allow 3 of their excellent London buildings and communities to thrive.

Aims of the role:

Ensure an efficient and enjoyable customer experience throughout their journey from pre-arrival to check out.

Responsibilities

• Engage with all members by building a community to make them feel at home
• Create and establish policies and procedures to ensure optimum service levels
• Evaluate attendance, satisfaction, and impact at community events
• Ensure seamless and enjoyable member experience throughout their stay
• Set expectations for all members
• Plan, organize and run events
• Conduct operational inventory checks in a timely manner
• Arrange move-ins: Check that the deposit is paid before contacting tenant, scheduling check-in time/ date, update the schedule so that operations are aware of their arrival, see that the room is prepared (inventory correct, cleaning carried out, possible maintenance needed), having welcome information ready
• Arrange move out: Inform tenants of their contract ending, schedule their move out date, update the check-in/out schedule, check apartment´s condition with the tenant, check the cleanliness of the apartment and make sure that all the equipment exists and is not damaged, inform the tenant, operations and the accountant of charges if needed, collect and keys, damages, release the deposit

Competencies

• Sociable
• Task-oriented
• Empathic
• Efficient problem-solver
• Independent
• Well-spoken
• Friendly with a willingness to go above and beyond

Outcomes

• Flawless customer experience from start to finish
• Ensuring all complaints are handled in an effective and satisfactory manner
• Ensure as many check-ins and outs are done in person
• Connecting community tenants with each other
• Increased renewal rates
• Increased positive brand image and awareness

Working Hours: Monday to Friday, 9am to 6pm

Salary: £25,000 to £27,000