Block Manager (remote role)

Our client is a Block Management business which has been running for our five years and has established great controls, systems and culture within its business. They are seeking a Block Manager to look after a portfolio in London remotely however, the office is based in outside of Aylesbury.

The Role

• Ownership of the relationship with the client, especially its Directors.
• Full management of Section 20 consultation and collaborate with surveyor on management of works.
• Work collaboratively with allocated Property Administrator and Financial Assistant to schedule and prioritise workload.
• Deal with telephone and email enquiries from lessees, prioritising appropriately.
• Liaise with and develop new relationships with trades staff, gardeners, window cleaners, pest control, plumbers, electricians etc.
• Instruct and work with solicitors, surveyors and other professionals as required.
• Ability to review terms of a Lease and understand the relevant clauses and their impact on service provision.
• Approve invoices for payment & send to Accounts Team for payment.
• Meet trades staff on site to discuss ad-hoc problems and feedback to Residents Management Company (RMC).
• Collate quotations for planned works and copy to HQ to refer to RMC.
• Negotiate with suppliers.
• Deal with out of hours emergency calls and arrange for trades people to attend.
• Visit blocks (normally once a quarter) for site inspections.
• Feedback to client and contact contractors for potential improvements (esp. cleaning/windows/gardening).
• Develop service budgets and accounts with HQ.
• Arrange, send notices for and attend AGMs, present budgets, answer questions and produce Minutes.
• On-going Health & Safety assessments.
• Input into sales enquiry packs.
• Place notices in communal parts.
• Deal with breach of leases e.g. pets/hard flooring/noise/HMO.
• Making complaints to lettings agencies/owners direct re noisy tenants.

The Person

• Experience in Property Management, including IRPM or other industry qualifications.
• Experience in customer service and an excellent track record of being able to deliver the very best service to clients.
• A common-sense approach to issues.
• An excellent telephone manner.
• A friendly, outgoing personality.
• The ability to work independently and have a proactive nature.
• Strong time management skills.
• Strong written and spoken abilities.
• The ability to problem solve and be a solution provider.
• The ability to put people at ease and remain calm under pressure.
• Enjoy communicating with a wide range of people.
• Be able to handle difficult situations.
• Have excellent organisational skills.
• Have excellent attention to detail.

The Package

• An internal training program to help the candidate find their footing and produce results quickly by increasing their understanding of Block Management.
• A guided career development.
• A friendly team environment.
• The opportunity to work with an experienced team.

Job Type: Full-time

Salary Band: £38,000.00 - £40,000 (depending on experience)

Hours: Normally 9 am -5 pm Mon-Fri plus hosting AGMs in evenings by videoconference (normally starting at 7 pm on a Mon - Thu evening). You will be asked to be on-call for emergencies.