Customer Support Assistant - Student Accommodation

We are working with a well established PBSA provider who is currently seeking Customer Support Assistant's to work with them across various locations in London. This would be a site based position, where you would mainly be working front of house, providing 5* customer service to the students.

Hours: 5 days per week (includes rotational weekends)

Salary: £22,220 per annum (+ Annual Bonus Scheme)

Duties:

• Process and respond to sales enquiries in a proactive and timely manner
• Perform viewings for customers in line with the core operating procedures
• Contribute with energy and commitment to achieving sales targets, consistently working to close sales and support the city team in achieving sales goals
• Attend information events and fairs to provide information to potential customers
• Support Managers with property merchandising and marketing collateral within the city i.e. show flats, exterior banners, site hoardings, reception areas etc
• Implement and support the city branded marketing campaigns
• Attend Sales and Rebooker Training and take responsibility for learning about new offers, prices and processes and adhering to them
• Understand the local student accommodation market and regularly research competitors and understand the differences in product, price and service.
• Receive and process front office payments and invoices
• Support the Customer Accounts Team in keeping customer financial data accurate and up to date
• Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks and complete all resultant actions in accordance to the core operating procedures
• Undertake scheduled flat inspections and record them within the CMS.
• Complete all resultant actions in a timely manner to include customer charges, liaison with Maintenance and Cleaning support functions

Essentials:

• Demonstrable skills and experience in business to customer sales
• Excellent Customer service skills and experience in working in a customer service role
• Experience in working for a branded organisation
• Experience of using business operating systems including Microsoft Office
• Demonstrable experience of effective communication both orally and in writing
• Previous administrative experience
• Ability to work shifts that include evenings, weekends and bank holidays
• Live within a reasonable travel distance to properties within the City
• Ability to work in multiple locations in London

Please apply with an up to date CV to be considered, if you do not hear back from us within 14 days you should assume