Block Manager

What do we do?

Our client holds their values close to their heart and always aim to meet our clients' needs, whatever they maybe, working in an open and collaborative partnership with them. The team has a wealth of experience, and our customer-focused approach enables them to add value to all their properties.

Role Description

Our client is a growing firm is looking to hire a Property Manager to join their small team and add value to thebusiness.

• Ownership of the relationship with the client, especially its Directors.
• Full management of Section 20 consultation and collaborate with surveyor on management of works.
• Work collaboratively with allocated Property Administrator and Financial Assistant to schedule and prioritise workload.
• Deal with telephone and email enquiries from lessees, prioritising appropriately.
• Liaise with and develop new relationships with trades staff, gardeners, window cleaners, pest control, plumbers, electricians etc.
• Instruct and work with solicitors, surveyors and other professionals as required.
• Ability to review terms of a Lease and understand the relevant clauses and their impact on service provision.
• Approve invoices for payment & send to Accounts Team for payment.
• Meet trades staff on site to discuss ad-hoc problems and feedback to Residents Management Company (RMC).
• Collate quotations for planned works and copy to HQ to refer to RMC.
• Negotiate with suppliers.
• Deal with out of hours emergency calls and arrange for trades people to attend.
• Visit blocks (normally once a quarter) for site inspections.
• Feedback to client and contact contractors for potential improvements (esp. cleaning/windows/gardening).
• Develop service budgets and accounts with HQ.
• Arrange, send notices for and attend AGMs, present budgets, answer questions and produce Minutes.
• On-going Health & Safety assessments.
• Input into sales enquiry packs.
• Place notices in communal parts.
• Deal with breach of leases e.g. pets/hard flooring/noise/HMO.
• Making complaints to lettings agencies/owners direct re noisy tenants.

Other areas of the block manager role:

• Help the managers and directors to manage the office affairs.
• Be the first port of call to answer the office phone.
• Participate in active marketing initiatives, from cold calling to attending industry events when requested.
• Attend site visits to London when required.
• Attend the Heyford Park office for ongoing training and team building (normally once a month).
• Able to deal with all property management enquiries.

What do you need to have to do this job?

• Experience in Property Management, including IRPM or other industry qualifications.
• Experience in customer service and an excellent track record of being able to deliver the very best service to clients.
• A common-sense approach to issues.
• An excellent telephone manner.
• A friendly, outgoing personality.
• The ability to work independently and have a proactive nature.
• Strong time management skills.
• Strong written and spoken abilities.
• The ability to problem solve and be a solution provider.
• The ability to put people at ease and remain calm under pressure.
• Enjoy communicating with a wide range of people.
• Be able to handle difficult situations.
• Have excellent organisational skills.
• Have excellent attention to detail.

What will we provide for the right candidate?

• An internal training program to help the candidate find their footing and produce results quickly by increasing their understanding of Block Management.
• A guided career development.
• A friendly team environment.
• The opportunity to work with an experienced team.

Job Type: Full-time

Salary Band: £33,000.00 to £38,000.00 / year (depending on experience)

Hours: Normally 9 am -5 pm Mon-Fri plus hosting AGMs in evenings by videoconference (normally starting at 7 pm on a Mon - Thu evening). You will be asked to be on-call for emergencies.

Experience: Property: 3+ years (Required)

Location: Home working primarily; access to own transport to visit clients in Greater London area and attendance in Heyford Park office, Bicester.

Licence: Driving License (Required)

Education: Degree or equivalent (Preferred)

Language: Excellent English both spoken and written (Required)