Head Concierge, Luxury Residential - Central London

Super-prime development based in Central London looking for a Head Concierge.

Working hours:
Monday - Friday; 9am - 5pm

The Head Concierge will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.

Job Requirements
- To act as line manager for the Concierge Team Members, and provide continuous training and support to the concierge team.
- To ensure the Concierge Team Members have a comprehensive understanding of the SOP manual and that they act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up-to-date.
- To ensure that all Concierge Team Members are fully conversant with the health & safety, fire, and emergency procedures.
- To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.
- To ensure that all reception and common parts areas are immaculate at all times, including outside of the main entrance.

Experience Requirements
- Previous experience in a similar position within a residential and/ or 5* hotel.
- Excellent leadership skills, inter-personal and communication skills.
- A passion for delivering exceptional levels of customer service.
- Must be assertive, show initiative and have a very keen eye for detail.
- Efficient in multi-tasking in high pressure environments.