Head Concierge, Luxury Residential - Central London
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| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | ResidentialResidential - Front of House/ Concierge |
| Salary | £37500 - £42500 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | PL1_1695395527 |
| Job Views | 413 |
- Description
Super-prime development based in Central London looking for a Head Concierge.
Working hours:
Monday - Friday; 9am - 5pm
The Head Concierge will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.
Job Requirements
- To act as line manager for the Concierge Team Members, and provide continuous training and support to the concierge team.
- To ensure the Concierge Team Members have a comprehensive understanding of the SOP manual and that they act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up-to-date.
- To ensure that all Concierge Team Members are fully conversant with the health & safety, fire, and emergency procedures.
- To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.
- To ensure that all reception and common parts areas are immaculate at all times, including outside of the main entrance.
Experience Requirements
- Previous experience in a similar position within a residential and/ or 5* hotel.
- Excellent leadership skills, inter-personal and communication skills.
- A passion for delivering exceptional levels of customer service.
- Must be assertive, show initiative and have a very keen eye for detail.
- Efficient in multi-tasking in high pressure environments.
