Live in Estate Manager - London
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| Job Type | Permanent Full Time |
| Location | West London, London |
| Area | London, England |
| Sector | ResidentialResidential - Estate Management |
| Salary | £40000 - £45000 per annum |
| Start Date | ASAP |
| Job Ref | NJ012832_1694500962 |
- Description
Our client is looking for a Live-in Estate Manager to lead the team at a high-end residentail building in West London.
Salary: £40,000 - £45,000 per annum + spacious 2 bed flat
Hours: Monday to Friday 8am until 5pmOveral
- To be responsible in conjunction with the Managing Agent for the on site management of the building and the company's employees.
- Overseeing the day-to-day operations.
- Ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company and its residents.
- Keep residents informed, and prepare and circulate clear and timely explanations of what is going on in the building.
- Manage day-to-day concerns and complaints.
- Respond to emergency calls from residents and take appropriate action.
- Advise and assist those moving into and out of the building, both before and, as appropriate, during move.
- Advise and assist lessees who intend to apply for licences to alter or to undertake more limited work in their flats.
- Advise residents, as appropriate, about the need to comply with in-house regulations and leases.
- Lead, manage, motivate and organise the on-site staff to ensure the highest standards of customer service - both those who are employed directly and those who work on a contract basis.
- Dealing with administrative matters relating to the management of staff, including staff rotas, timesheets, holiday arrangements and cover for absence.
- Participating in the recruitment of the concierge team and other staff as appropriate.
- Undertaking staff appraisals
- Organising all necessary training on building services, customer service, emergency procedures and health and safety matters
- Overseeing the front desk to ensure that the reception of outside visitors and the handling of residents' issues is professional and efficient.
Essential
- Knowledge of communal boilers, fire alarms systems, lifts, fire safety act, first aid, CCTV, COSHH, health and safety legislation.
- Must be computer literate.
- Must have previous experience managing teams.
- Experience of dealing with major works - dealing with builders carrying out LTAs.
