Estate Manager - Luxury Residential

Our client is seeking an experienced Estate Manager to join a residential scheme in Westminster.

Hours of work: Monday to Friday 08.00am - 17.00pm

Main Duties:

• Undertaking and documenting regular inspections of the internal and external common areas
• Ensuring that all procedures are being adhered to with accuracy and driving procedural change to improve standards
• Managing and supervising the onsite staff, training new staff
• Promptly escalate or forward matters that require the attention of other parties
• Monitoring existing estate service contracts for value and quality
• Dealing with all correspondence from residents & clients appropriately
• Building and maintaining working relationships with the leaseholders, and attending regular meetings as appropriate
• Assisting in ensuring continued value for money, overseeing charge expenditures and assisting in controlling costs
• Liaise positively and proactively with leaseholders and residents
• Recognise and proactively tackle any and all health and safety risk. Recognise serious risks requiring urgent attention, escalating and actioning accordingly
• Present a professional, positive and friendly approach to the company's external contacts

The Person:

• Demonstrable experience of managing people/teams and delivering an exceptional customer service.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team
• Efficient in maintaining administration and record keeping electronically
• Demonstrable ability dealing with problems and challenges effectively
• Understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation, with a familiarity of residential long leases
• General financial awareness and ability
• Ability to work under pressure deadlines, able to prioritise and manage time effectively
• Competent user of Microsoft software packages, incl. Word and Excel.
• Social-media awareness and up to date with new technology.

You must have a strong solid proven track record within a similar environment, an understanding of building maintenance and residential property law, knowledge of Health & Safety in the workplace and carrying out risk assessments.

The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious and resourceful.