Assistant Block Manager

We are delighted to present an excellent career opportunity for a proactive and customer-focused individual to join our Clients team as an Assistant Block Manager. Operating in the picturesque Hampshire area, our renowned managing agency is seeking a candidate with a strong understanding of leasehold management and exceptional customer service skills. If you possess the ability to manage a high volume of inbound inquiries, collaborate with contractors, and provide top-notch assistance to property owners and residents, we invite you to apply and become a key contributor to our success.

The Role

As an Assistant Block Manager, you will play a crucial role in ensuring the smooth operation and management of residential properties in the Hampshire area. Your responsibilities will include:

• Customer Service Excellence: Provide outstanding customer service to property owners and residents, addressing inquiries and concerns promptly and professionally, enhancing their living experience.

• Leasehold Knowledge: Utilize your solid understanding of leasehold regulations and processes to support the Block Manager in handling lease agreements, resolving disputes, and ensuring compliance.

• Inbound Enquries Management: Efficiently manage a high volume of inbound enquiries via various communication channels, demonstrating patience, clarity, and effectiveness in your responses.

• Contractor Coordination: Collaborate with contractors and service providers to coordinate maintenance, repairs, and improvement projects, ensuring timely and quality execution.

• Administrative Support: Assist in the preparation of reports, budgets, and financial documentation, maintaining accurate records of property-related activities.

The Person

The ideal candidate for this role will possess:

• Leasehold Experience: A minimum of 1 year of experience in leasehold management, with a solid grasp of leasehold regulations, procedures, and industry best practices.

• Customer-Centric Approach: Exceptional customer service skills with the ability to engage with property owners, residents, and stakeholders in a friendly, helpful, and professional manner.

• Communication Skills: Strong written and verbal communication skills to effectively respond to inquiries, compose clear and concise messages, and maintain transparent correspondence.

• Organisational Abilities: Excellent organisational skills to manage multiple tasks, inquiries, and administrative responsibilities in a fast-paced environment.

• IRPM Qualification (Level 2): A Level 2 qualification from the Institute of Residential Property Management (IRPM) would be advantageous, demonstrating your commitment to continuous professional development.

The Package

In addition to a competitive salary, we offer:

• £20,000-£26,000
• Healthcare
• Training academy and support to achieve further qualifications
• Opportunity to learn and grow within a supportive team environment.
• Exposure to various aspects of property management, enhancing your skill set.

If you are a motivated and customer-oriented individual with a strong interest in leasehold management and property operations, we encourage you to apply by 25 September. Join us in providing exceptional property management services in the Hampshire area.

[Disclaimer: This is a fictional job description created as per your request. Any resemblance to real entities or situations is coincidental.]