Assistant Manager - 12 months FTC

PMR are seeking an experienced Assistant Manager to join a well established provider of Student Accommodation in West London!

Role Summary
The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

Responsibilities
* Acts as a role model at all times by demonstrating the core values
* Acts up covering the Community Manager responsibilities in their absence, ensuring work is organised and executed in line with company expectations.
* Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
* Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
* Assists and supports the Community Manager with communications, assessment and development of team members * Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams
* Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
* Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
* Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
* Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.


Experience & Skills
* Excellent customer service skills and significant experience in a customer facing service delivery role.
* Good team player with strong relationship building and influencing skills
* Ability to act autonomously, taking decisions and/or action when required.
* Fluent English verbal and written communication skills
* Excellent organisation skills with the ability to multi task and prioritise
* Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
* Flexible approach to work and adaptable to thrive in a changing environment.
* Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
* Previous experience supervising or leading a team to deliver excellent customer service.
* Demonstrable ability to coach and mentor team members
* A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH

If this sounds like you, apply today!