Senior Resident Services Manager - East London

PMR are seeking an experienced Senior Resident Services Manager for a well-established provider of Build to Rent homes in East London!

OVERVIEW

* Responsible to lead, manage, and deliver the onsite resident operations across 3 developments in line with the company standards
* Ensure that all residents receive an excellent service, the asset delivers performance above target and the team works as one
* Working hours are Monday to Friday, 9:00 to 17:30

SCOPE OF JOB

* Deliver the customer service strategy and standards
* Increase resident satisfaction with service delivery
* Ensure the onsite team deliver high-quality resident services
* Work closely with companywide colleagues to ensure excellent customer service
* Encourage and support resident involvement
* Promote the company and build good relationships with external partners


QUALIFICATIONS, SKILLS AND EXPERIENCE

* Significant experience in management of resident services, preferably within organisations providing market rent properties or hospitality
* Ability to lead a successful team, with strong staff management skills
* Experience of training and recruiting a cold start team
* Strong experience in creating and designing events, including event themes, "out of the box" ideas.
* Track record of the design and delivery of service improvement plans
* Experience of setting and managing budgets
* Industry Qualifications from NFOPP, IRPM, RICS , ARMA desirable
* A good communicator with strong interpersonal skills, including the ability to listen, persuade and influence
* Provide effective advice and support
* Ability to build relationships and work collectively with colleagues
* An ability to think creatively
* Goal-focused, positive and resilient with the determination to support the company in developing organisational potential and outcomes for its customers and communities
* Positive attitude and ability to work with little supervision
* Smart in appearance, complying with stated appearance code
* Continually strives to improve knowledge, skills and abilities to produce the best results
* Customer, student and hospitality management experience is preferred but not essential
* Knowledge of other languages may be an advantage
* Possess the ability to compile accurate reports, competent in presenting data and performance against KPIs and taking swift actions to remedy any shortfalls
* Possess a sound understanding of legislation relating to chemicals and dangerous substances i.e. COSHH.

If this sounds like you, apply today!