Property Services Advisor

Duties:

• Analyze and investigate lease, technical, and financial issues as required.
• Prepare financial right to manage reconciliations.
• Prepare VAT reporting to client, including payments to HMRC.
• Assist in completion of business projects as required.
• Attend FTT hearings, court cases, client meetings, and mediations as requested.
• Be responsible for approval of system structures and lease reviews on both existing and new business sites.
• Provide technical and financial advice to other departments within RMG to ensure compliance and best practice is adhered to.
• Complete all tasks within set SLAs.
• Be aware of the risks and controls associated with the role, and report any new risks or incidents that could bring detriment to the business.
• Remain up to date with relevant legislation at all times.
• Maintain ownership and accountability of client lease/technical/financial executive complaints.
• Participate in the development of systems and processes to ensure best practice and compliance.
• Perform any other duties as required.

Competencies:

• Communication:
  • Delivers concise and complete information to their audience.
  • Uses effective listening skills.
  • Communicates verbally and in writing in a clear, concise, and professional manner.
  • Provides support and guidance to internal/external customers.
  • Can communicate effectively with small/medium sized audiences.
• Problem Solving:
  • Responds to problem situations by following instructions, asking questions, and making decisions.
  • Produces and documents suggestions in response to simple problems.
  • Takes responsibility for problems and collects data to resolve them.
  • Seeks ways to improve operations and communicates this effectively to supervisors.
• Results Driven/Using Initiative:
  • Pursues the desired outcome to complete tasks within deadlines.
  • Picks up on the need to change personal, interpersonal, or professional behaviors.
  • Takes action to accomplish objectives and achieve goals.
• Managing Performance/Coaching:
  • Builds positive relationships with team members and other departments.
  • Objectively evaluates feedback from others and makes improvements.
  • Applies new skills and knowledge gained through training/coaching opportunities.
  • Inducts new members of staff and provides information on culture, objectives, and team environment.
  • Takes initiative and seeks responsibility.
  • Respects confidentiality.
• Managing Change/Flexibility:
  • Communicates progress encountered to supervisors.
  • Manages tasks provided by manager and ensures change is implemented.
  • Offers solutions to difficulties raised by others and escalates to manager as appropriate.
• Customer Focus:
  • Demonstrates sensitivity towards clients and maintains confidentiality.
  • Responds accurately and in a timely way to clients.
  • Builds and maintains productive relationships with clients.
  • Understands own role and contribution played.
  • Gathers information for client and implements solutions to assist client.