General Manager - West London

PMR are seeking an experienced General Manager to join a well established provider of Build to Rent homes in Hammersmith!

OVERVIEW

The General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, AST management, sub-contractor management, and liaison with the property landlord and stakeholders.

This is an onsite role based in the management office, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality residential environment for its residents, occupiers, and visitors.

Working hours are Monday to Friday from 9am to 6pm.


DESCRIPTION

• Lead the team to deliver a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team and achieve desired rental rates.
• Engage & manage external leasing agents where required. React to mystery shopping feedback and coach best practice.
• Record and respond to enquiries, communicating with applicants in a professional manner.
• Follow reference files through the application process, contract and deposit registration.
• Ensure tenant documents are correctly processed, in accordance with company best practice and GDPR regulations.
• Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others.
• Ensure smooth and effective handover for incoming tenants and manage the process for those outgoing.
• Consider compliance at the heart of successful management; including the Right to Rent process, deposit management, HMO Licensing, Fire & Building Safety.
• Proactively address lease breaches, managing the remediation process to completion or escalation as required.
• Be accountable for the Property's performance, compiling a monthly business review and attending a meeting with the Regional Operations Manager to review.
• Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship.
• Ensure compliance with current Fire and Health & Safety regulations. Oversee property maintenance requirements, scheduled flat inspections and recording of the same. Complete all resultant actions in a timely manner. Create a system for property turnarounds at the end of tenancy

If this sounds like you, apply today!