Residential Building Manager

The role will entail supervision of staff, contractors and other users of the buildings to ensure an exceptional quality of management is provided, commensurate within the leases and the management agreement signed. The Residential Building Manager will work alongside the Estate Management Team and is supported by the senior team. The role may from time to time involve providing cover for other members of the site or management team.

Responsibilities:

• Delivering effective service levels and acting as the representative towards Lessees, SubTenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with the committee of any Residents Association and attending their meetings as appropriate.
• Direct supervision (where applicable) of the Facilities Manager, Concierge Team, and Cleaning Staff including recruitment, training, control of rotas (within statutory working limits), monitoring of on-going performance (in line with company requirements), authorisation of leave / pay / benefits and disciplinary and grievance - including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
• To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc in conjunction with the residential team.
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.
• Attendance of neighbourhood meetings with the wider community to ensure good relationships are maintained.
• Oversight of the customer portal through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.
• Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).
• To liaise with the Group Fire and Life Safety Manager and the Building Services Manager to ensure that the following procedures are implemented in accordance with the appropriate requirements:
• Tenant Fire Safety Plan. Maintenance and testing of all fire and life safety equipment. Compliance of conditions of the Buildings Fire Risk assessment.
• Compliance with current legislation and company requirements in respect of current "Health and Safety" Law. All statutory compliance and regulations.
• To promote and implement sustainability initiatives as directed by the business. To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider management strategy.
• To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.
• The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
• Supervision of the Amenity Floors within the buildings, including the Health Club. Appointment and supervision of relevant maintenance contractors, service providers etc for these facilities in line with the budget.
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• Effective cost and control review of expenditure and accounts, including setting of service charges and presenting accounts and monthly budget reviews.
• To manage the residential aspects alongside the estate, retail and commercial management teams, the Customer Services Team and the Canary Wharf Contractors Limited team to provide a seamless service to residents.
• To liaise with the estate management team on the operation of the grounds, loading bays, car park and storage lockers along with the infrastructure.
• To carry out other reasonable duties as instructed and directed as required.

Skills & Expertise:

• A good overall education to 'A' Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).
• Must possess a minimum of IRPM level 2.
• Basic knowledge of building maintenance systems.
• An understanding of the principle aspects of legislation relating to the management of
• Residential Property Law.
• Able to understand complex legal documentation e.g. Leases.
• Knowledge of Section 20 requirements.
• Working knowledge of Health and Safety to include COSHH and RIDDOR and carrying out risk assessments.
• Knowledge of anti-discrimination & equal opportunity legislation.
• Strong written and verbal communication skills.
• Willingness to undertake further training as required.
• Minimum of 2 years' experience in a management position is essential.
• Service Charge budgeting, monitoring of expenditure and financial reporting for budgets exceeding £1 million.
• Experience of relationship management with RMC's, RTM Co. and Resident Associations.
• Experience instructing and managing large contracts of work