Lettings Administrator

PMR are seeking a Lettings Administrator to work with our client onsite at their established Build to Rent development in East London. The Lettings Administrator plays an important role in the successful operation of a residential rental building under our management.

In order to meet the service requirements of our residents a Lettings Administrator needs to have a service-oriented approach so that resident issues can be dealt with in a timely and positive manner. A positive attitude towards a changing and fast based environment is essential.

In this role you will be responsible for regular communication with clients, ensuring the application process is efficient and smooth from start to finish.

The right person needs to be organised and reliable and friendly with customers.

Key responsibilities:

Letting & Administrative

• Assisting the Letting Manager with managing all direct lettings negotiations
• Contributing to weekly/monthly leasing targets & full occupancy by processing efficiently all leasing applications
• Managing lettings enquiries by telephone/email - register applicants and book viewings
• Managing electronic data and e-mails and ensure all clients files are updated
• Agreeing on new tenancy agreements and ensuring you meet compliance requirements
• Carrying out all reference checks and communicating with customers on regular basis to ensure they are always updated of any progress
• Drawing up necessary documents for new tenancies
• Arranging security deposit registrations
• Ensuring the product is always shown the best possible way
• Being always company brand ambassador and embrace the company values and culture
• Assisting the marketing and PR team in all campaigns
• Assisting with events
• Have an in-depth understanding of the local marketplace thus gaining an advantage over our competitors
• Assisting with viewings

Customer Service

• Communicate effectively and courteously, whether face to face, via telephone or in writing, with applicants, residents and colleagues, clearly understanding and responding to their needs
• Ensure customer enquiries requests are addressed within 24 hours
• Assist the Operations Team to promote a neighbourly and community atmosphere
• Seek ways to exceed service expectations of the customer

Monday to Saturday shift pattern on an 8am-8pm shift pattern based on 40 hour week
Approximately every third Saturday is worked with day off during the week