Customer Service Advisor - Crawley

PMR are seeking an energetic and passionate Customer Service Advisor based in Crawley to deliver a great resident experience across the Build to Rent portfolio in the South of England.

The Customer Service Advisor will be the main point of contact for any residents with questions, concerns, maintenance requests or complaints. Supporting the on-site teams, ordering replacement parts and coordinating repairs between Technicians, Contractors and Block Management Team.

Key Responsibilities:

• Exceed residents' expectations by going above and beyond and delivering exceptional customer service
• Answer all telephone and email resident enquiries; respond in a timely manner, manage and effectively communicate progress to all relevant stakeholders
• Schedule and manage all incoming maintenance requests, allocating jobs to the relevant on-site Technician, External Contractor or Block Manager
• Organise and oversee all apartment check-out and check-in inventory reports and schedule resident move-outs and move-ins
• Be responsible for communication to residents
• Recharge residents for any damages during or after their tenancy and ensuring deposits release is adhered to in line with the regulatory obligations
• Raise workorders, purchase orders and manage invoice workflow in line with company requirements
• Manage central stock levels of parts, replacement items and keep an audit of all on site appliances and furniture
• Review all Out of Hours calls from the previous night and follow up as appropriate
• Respond to urgent requests out of hours as required

Knowledge, Skills & Experience:

Previous experience in property management, residential (PRS, BTR or PBSA), hospitality, co-working or customer service sectors would be desirable.