Resident Services Associate - Build to Rent

PMR are on the lookout for Resident Services Associates to join a well-established provider of Build to Rent homes in Cardiff!

OVERVIEW

• Provide support to the Resident Services team to ensure that residents receive an excellent service, the building is maintained and managed efficiently to great standards
• Provide a professional and proactive point of contact for all residents, general public, professionals, contractors and colleagues from other departments
• Annual salary on offer up to £26,000
• Working Monday to Saturday (only 1 in 3 Saturday's with a day off in lieu the following week), 9 hours per day between 8am-8pm

RESPONSIBILITIES

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours where required
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Managing defects, repairs and warrantee issues through to completion
• Logging receipt and collection of customer parcels
• Key management
• Building security and resident administration in line with GDPR
• Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports

If this sounds like you, apply today!