Move In Coordinator - Manchester

PMR are seeking a Move In Coordinator on a 6-Month FTC to ensure all residents have a smooth and efficient moving experience. The Move In Coordinator will work with the wider Resident Services team to create a community feeling within the development via social activities and events.

Key Responsibilities:

Resident Services

• Makes introductory calls to future residents.
• Provides comprehensive move-in orientations to amenity spaces, the apartment particulars, the building and the neighbourhood.
• Ensures all apartment inventories are completed prior to resident move in and that the home meets company standards
• Co-ordinates move ins to ensure there are no delays due to lack of lift availability, or car parking bays etc
• Contacts or visits all Residents within 1 week of move-ins to assure quality control.
• Receives large deliveries for residents by allowing access to resident apartments, when practical.
• Coordinates all utilities sign ups for residents
• Handles any difficulties that residents experience with utilities and approved related vendors.
• Delivers move-in welcome gifts prior to resident possession dates.
• Coordinates move-ins with the leasing staff to assure a coordinated and smooth transition.
• Facilitates the handling of problems that residents have with their apartments with the Manager / Maintenance Operative. Keeps the Manager informed of situations.
• Special projects, as assigned.
• Ensure Inventories of all apartments are completed prior to resident move in.
• Assists with the creation of content for the developments Social Media channels.

Resident Relations

• Follow-up of resident requests to ensure that they have been completed and that residents are satisfied with the results.
• Acts as an intermediary to assess how resident service requests can be streamlined efficiently.
• Places follow-up phone calls to residents within one week after they move-in to ensure that residents are satisfied and follows-up on any comments.
• Assists in the creation and implementation of social activities or other events to enhance the residents appreciation of the building as a home.
• Informs the Manager of any resident concerns or occurrences in the building that are not standard.
• Special projects, as assigned.

Skills, Knowledge and Experience:

• Strong customer service ethic / background
• Proven experience in residential management, including organizing and problem-solving
• Positive, can-do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and social media savvy
• Experience in undertaking viewings would be an advantage

Working Pattern:

• 5 on 2 off

Please be aware this role is a 6-Month FTC.