NIGHT CONCIERGE - MARYLEBONE, LONDON W1U

JOB TITLE: Night Concierge

REPORTING TO: Head Concierge

PURPOSE: To manage, in an efficient and effective manner and the residential reception. To provide a meet and greet service and maintain a security overview. To manage deliveries, key holding and parcel management and help with move management and contractor access. To ensure daily log is entered and other reporting functions and checks carried out.

WORKING HOURS: 12hour shifts working 4 days on and 4 days off, 7pm to 7am

General

1. Security at our sites is of the utmost importance. You must therefore ensure that you are alert at all times paying particular attention to the security of the entrance doors and other points of entry to the building. You will be expected to be familiar with the workings of the access control systems.
2. Maintaining a secure key register of any keys that are kept in possession. In the event that keys are held by the Concierge team, a key waiver will need to be signed by the assigning party.
3. Ensures that all contractors attending the site to conduct works within the public areas of the development have provided the requisite Method Statements, Risk Assessments and Insurance prior to issuing the appropriate permits to work.
4. You will actively greet and assist residents. You will be checking and screening all visitors and guests, contractors, and service personnel on foot and by vehicle, at all times displaying good customer relation skills. You should be proactive in ensuring the visitor is recognised on entry, providing a strong level of customer focus.
5. To deal with all enquires, callers to the desk and by telephone / email. Liaison between residents, contractors and service providers as required.

Daily Duties
1. To go through the previous day's log at the beginning of each day with the Night Concierge and be aware of any expected appointments on site for the day.
2. Whilst on duty, to maintain a logbook and note and record all incidents accurately. All other documents such as key books/accident books must be maintained appropriately.
3. To report any disrepair to the Head Concierge or in his absence to the Residential Building Manager or in his absence, and when urgent, to the Senior Property Manager or Head Office.
4. To undertake inspection of the residents' reception forecourt at regular intervals and to ensure that they are kept clean and tidy especially when cleaners are not in attendance.
5. To assist Residents upon arrival and departure with baggage handling, ensuring that safe manual handling techniques are utilised at all times.

Administrative
1. To be familiar with relevant site information, contracts etc. and understand what service regimes are in place.
2. To respond to all work emails within a 24hour period.

Security / Health & Safety
1. In the absence of the Head Concierge and Residential Building Manager, to liaise with the Senior Property Manager / Head Office, in particular to advise of any damage caused to the property.
2. To assist the Head Concierge and Residential Building Manager, where instructed, in checking that all fire precautions are in operation and that appliances are in working order. To deal with fire alerts in accordance with house procedures.
3. To ensure that you read the Company Health & Safety Procedures and ensure you are familiar with the standing protocols. (Held by the Head Concierge).
4. To report any disrepair to the Head Concierge or in his absence to the Residential Building Manager or in his absence, and when urgent, to the Senior Property Manager /Head Office.
5. To be familiar with the Health & Safety and Fire Risk Assessments.

Education / Qualification / Skills
* Experience of working as a concierge beneficial.
* General knowledge of health and safety risks, including chemicals, trip and fall hazards, ladder usage, manual handling, first aid and fire marshalling.
* Must have an understanding of the demands set within a service sector and so have a strong customer focus.
* The ability to clearly communicate in English at all levels, both verbal and written.
* An approachable personality and confident to liaise and interact with residents, visitors, clients and contractors.

Other Expectations
* To attend training sessions as requested.