Client Account Manager

Verto HR provides specialist HR, training and sourcing solutions to the residential property management industry. Together with our clients, we manage the full spectrum of site staffing from a single caretaker to an expansive, multi skilled team for some of the UK's largest residential developments.

We are currently recruiting a Client Account Manager to join our team. The ideal candidate will either have experience in a Recruitment position and be looking to step into an in-house role focussed around client retention instead of sales, and/or have a HR background and be looking for an exciting challenge to develop new skills in a growing company.

Salary: £30,000 (increasing to £32,000 once successfully passed probation and and to £35,000 on your first year anniversary)

Work Pattern: Monday to Friday - 9am to 5.30pm

Based: Oxford Circus, London - (1 days working from home per week, increasing to 2 days after 6-8 weeks)

Responsibilities:

• Managing a portfolio of clients in the Property Management sector, ensuring a high level of service is provided at all times and a strong working relationship is achieved and maintained.
• Working g closely with the Line Manager of each Development, acting as a first point of contact and assisting with site operations and any HR issues.
• Working closely with our HR Manager to resolve any HR issues that arise. Collecting evidence for disciplinary meetings, holding disciplinary meetings, and taking minutes.
• Managing recruitment across a variety of temporary and permanent positions, holding first stage interviews, head hunting and talent spotting through various CV databases.
• Formatting CV's and creating job descriptions with the client to match their needs.
• Arranging second stage interviews with the line managers and providing feedback to staff.
• Sourcing references and right to work in documents ensuring each candidate is fully compliant.
• Building strong relationships with new starters, holding welcome inductions and ensuring the onboarding process is positive from start to finish in order to minimalize any potential issues that may arise.
• Working alongside the Line Managers, holding 121 meetings and annual appraisals with staff.
• Arranging temporary cover for our permanent employee's holidays, keeping an updated and strong pool of candidates for each development.
• Processing timesheets for our temporary staff, ensuring each timesheet correlates against the rotas and dealing with any pay queries that may arise.
• Managing the overtime for all staff and processing the monthly time sheets.

• Maintain and develop a strong working relationship with all staff. This includes organising and attending events and regular site visits across the UK to our developments in London, Bristol, Brighton and Reading.
• Answering the phones in the office and working as a team with the other Client Account Managers and HR department.

Person Specification:

• Honest and reliable
• Team-player
• Works well under pressure
• Excellent communication and customer service skills
• Outstanding work ethic, time keeping and organisational skills
• Professional appearance
• People management experience
• HR administrative experience
• Recruitment experience