Development Manager - Southwark, London SE1

Job Role: Development Manager

Location: London Bridge

Hours: Monday - Friday 9.00am - 5.00pm

As Development Manager you will contribute to our vision of being the UK's favourite residential property manager by:
* Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
* Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
* Being passionate about delivering consistently high standards of customer service, working within our strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.

The Development Manager reports directly into the Regional Manager.

About You:
* You are an expert in all things health and safety and have implemented new systems and procedures in your last role.
* As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers.
* You will be financially astute and able to set budgets in compliance with lease agreements.
* It will be beneficial if you have experience in working with property developers.
* You will have sound knowledge of managing section 20, and breach of lease processes.

Main Responsibilities
* Delivering effective service levels, and acting as the representative towards customers, clients and developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
* Building and maintaining working relationships with the Residents Association and attending their meetings monthly meetings.
* Maintain effective reporting to the client by attending weekly meetings with the property manager and completing monthly reporting documentation as required.
* Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
* Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.