Resident Services Associate - Build to Rent

PMR are seeking an enthusiastic Resident Services Associate to provide exceptional customer service to an existing Build to Rent residential development in East London!

OVERVIEW

• Provide support to the Resident Services team to ensure that residents receive an excellent service, the building is maintained and managed efficiently to great standards
• Provide a professional and proactive point of contact for all customers (residents), general public, professionals, contractors and colleagues from other departments
• Working hours: Monday to Friday and only 1 in 3 Saturday's (with a day off in lieu the week after working a Saturday), 9 hours per day between 8am-8pm

RESPONSIBILITIES

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours where required
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Managing defects, repairs and warrantee issues through to completion
• Logging receipt and collection of customer parcels
• Key management
• Building security and resident administration in line with GDPR
• Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports

QUALIFICATIONS, SKILL AND EXPERIENCE

• Demonstrable experience of working in a busy administrative role is essential
• Excellent organisational skills must be demonstrated together with effective time management and ability to consistently achieve tight deadlines is essential
• Previous experience working in organisations providing market rent properties, travel & tourism or hospitality is essential
• Good working knowledge of Microsoft Word, Excel, Outlook and the ability to adapt to bespoke databases is essential
• Strong experience working at business/private events would be beneficial
• Previous experience of working in a team, with the ability to successfully build and maintain working relationships and work collectively with colleagues
• Strong written and verbal English and numeracy skills
• Qualifications in Property or customer service would be advantageous
• Excellent communication and customer service skills must be shown
• Ability to use own initiative to problem solve and take ownership of tasks
• Passionate about customer service
• Demonstrable ability to think creatively and embrace new challenges daily
• Goal-focused, positive and resilient with the determination to deliver exceptional outcomes for its residents and communities
• Demonstrable experience of company Core Values (every home matters; people at the heart; leading the way and exceeding expectations)

If this sounds like you, apply today!