Residential Property Manager - Build to Rent

To oversee and manage all residential building properties in our client's Build to Rent portfolio following resident move in with respect to day to day tenant queries, maintenance and cleaning and efficient processing of deposit returns.

Main Responsibilities:

• Overseeing Property Management of your assigned properties across our client's BTR portfolio
• Managing costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants' deposits, and competitive quotes are being obtained for any repairs or replacements.
• Managing Inventory Check out Process Including conducting check outs, ensuring all keys are returned and meter readings taken.
• Ensuring Internal Property Management systems are being used correctly and are kept up to date.
• Producing Weekly & Monthly Reports to the Building Manager on KPIs such as deposit returns.
• Monitoring Apartment Voids Including, flushing for long term vacancies, ensuring minimal energy usage, eg lights off, heating and cooling off/appropriately set.
• Manage reactive maintenance of occupied apartments to ensure any Issues that fall under the Landlords responsibility are being responded to in a timely manner and Residents are kept up to date with the progress.
• Manage the cleaning process of apartments in-between lets ensuring quality checks are conducted and any additional areas are attended to immediately prior to new tenant move in.
• Obtain one or more competitive quotes from approved contractors for repairs If external contractors are required.
• Work with the Junior Property Manager and resident engineers to schedule and prioritise tasks for the Engineers.
• Keep up to date with changes in legislation and raising or suggesting Improvements or changes to ensure these are met Conduct a review of Check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOPs.
• Once agreed by all parties, arrange for the deposit release form to be sent to accounts for transfer.
• Monitor & track the progress of deposit returns to ensure they meet required timelines.
• Manage any disputes raised by the Landlord or Tenant In relation to deposits Ensuring tasks follow SOPs processes.
• Ensure SOPs are kept up to date Ensure any Planned maintenance tasks are scheduled and carried out according to Statutory Compliance responsibilities. Invoice management and processing POs.
• Obtaining competitive quotations for any tasks that require contractor works. Organise renewal of safety certification and remedial works during the tenancy.
• Managing end of tenancy matters to include liaising with SMT.
• Provide support & cover to other Property Managers during busy periods or absences.
• Provide support to Building Manager where necessary .
• Assist in the negotiation of rent arrears .
• To promote and implement sustainability initiatives
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• To carry out other reasonable duties as instructed and directed as required.

Skills: