Night Duty Manager - Mayfair, London W1J

Our client is a brand new, luxury residence in the heart of Mayfair, looking for a Night Duty Manager to work 4 on, 4 off; 7pm - 7am.

The Role:

The Night Duty Manager will provide senior presence on site in the evenings and overnight, focusing on the day-to-day management of the operational team of the development ensuring delivery of their duties to an exceptional standard. They will oversee the delivery of key service elements: concierge services, amenity operations, security, and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, coordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal etc.

The Candidate:

* Lead by example to set standards of quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance to deliver a one team ethos.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.

Requirements:

* Minimum 5 years hospitality experience in supervisory/management capacity within London superprime, residential amenity-rich schemes or 5* hotels.
* Experience of a super-prime building launch preferred.
* Must have strong organisational skills, excellent communication, and customer service skills.
* Service driven, understand the importance of going the 'extra mile'.
* Experience serving UHNWIs.