Credit Controller - Build to Rent

PMR are seeking an experienced Credit Controller to work with our client, an award winning Build to Rent provider, to assist the Credit Control team with providing a full credit control services for all of our client's Build to Rent properties.

Hybrid working: 2 days in the office, 3 days from home
Working hours: 9-6 Monday - Friday (40 hours)

Responsibilities:

Bank
* Assist with receipting and bank reconciliations when required.
* Taking card payments online & assisting with instruction for standing orders.

Lettings - Renewals, Exits and Invoicing
* Payment date and pro-rata calculations for sales teams, first seeking approval from the Senior Credit Controller (SCC)
* Checking and posting any unposted charges.
* Running unposted charges report.
* Invoice raising - routine & ad-hoc.
* Follow and adhere to the department's renewal process.
* Reconcile accounts as part of tenancy end to inform any implication with TDS/Reposit.

Active Collection
* Chasing customers by telephone, running letters, emails and required forms on a routine basis; (1st reminder, 2nd reminder and final reminder with telephone and email communications in between).
* Handling inbound / outbound customer calls regarding their account(s) respecting confidentiality.
* Ensuring all accounts are up to date for reporting purposes.
* Raise and approve relevant purchase orders invoices for works instructed to bailiffs or solicitors.
* Raising weekly and ad-hoc charges.
* Communications to tenants on a weekly basis for those paying with the wrong reference.
* Assisting with Serving relevant notice (section 8 or 21) for rent arrears and chase former customer debts.
* Observe and learn with guidance from the SCC on:-
o how to process legal actions/cases taken after initial stage.
o how to prepare all necessary paperwork to attend court hearings to recover outstanding debt.
o instructing bailiffs or solicitors where necessary to recover arrears.
o obtaining confirmation that all income/charges have been raised for period/month ahead in advance.

Reporting - confirming arrears and collection position
* Producing weekly aged debtor reports with commentary.
* Producing Aged Debt/Collection report with commentary for Monthly Reporting Pack and Quarterly Investor Reporting Pack
* Discussing bad debts with asset managers on a regular basis
* Liaise with Property Managers during collection process (2nd and Final Reminder).

General Credit Control
* Undertaking all administrative duties and associated tasks using Qube, Outlook and AirCall.
* Remaining calm, polite and courteous, whilst using initiative / being firm if needed for difficult and challenging situations.
* Managing debt collections across specified assets in the portfolio, including attending site meetings with customers if required.

General Responsibilities
* Act at all times in line with the Company Values, integrating these in to all work practices.
* Maintain accurate computerised and manual records.
* Produce accurate information and reports for weekly/ monthly meetings.
* Participate in team, departmental and corporate project and planning processes as required.
* To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
* To act as an ambassador for the business in your conduct during working hours and in all contact with customers and third parties connected with the business.
* To undertake any other duties as are reasonably requested from time to time.

Essential Skills:
* Proven credit control experience within a residential property focused company.
* Understanding or knowledge of Housing Notice Act 1988 and other relevant legislation.
* Outstanding attention to detail.
* Strong communication skills and the ability to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
* Work well under pressure and ability to adhere to deadlines of a busy department.
* Good time management and a proactive can-do attitude.
* Ability to work unsupervised.
* Actively embrace and work within the Company Values.
* Able to show an understanding of and commitment to good customer care.
* Able to show an understanding of and commitment to property services and managing third party customer relationships.
* Ability to work in a varied and demanding role.
* Ability to work to strict deadlines and be organised and efficient.
* Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience.
* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
* Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable Skills:
* Knowledge and experience of using Qube.
* CIMA / ACCA / AAT qualified or equivalent.
* Experience working with Service of Housing Act 1988 notices or application of money claim online.
* Exposure to Bailiff and Debt Collection Agencies.