Duty Manager - PBSA
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| Job Type | Permanent Full Time |
| Location | North London, London |
| Area | London, England |
| Sector | PBSAPBSA - Operations |
| Salary | £26000 - £27000 per annum |
| Start Date | ASAP |
| Job Ref | MDM78764_1625159932 |
- Description
Our client is a leading PBSA provider, currently recruiting for a Duty Manager to oversee a team of staff based on a luxury student accomodation site in Kings Cross. You will work closely with the Property Manager, overseeing the performance of staff to support development, ensuring high levels of customer service are provided to clients.
Hours: Monday to Friday, includes rotational weekends
Salary: £26,500 per annum + 20% annual bonus scheme
Main Duties:
- Collaboratively support the Customer Communications Team to ensure all property team members help with the timely solution of resident queries/complaints
- Support Customer Accounts Team in maximising the collection of outstanding money, role modelling and driving energy and commitment within the team to achieve KPIs
- Consider impact on customers, people, organisation and budget when making decisions and ensure a balance is maintained across competing objectives and needs
- Support the planning and management of resource levels including the management of shift rotas and peak operational activity to successfully deliver excellent service and effectively control costs, in line with budget / targets
- Effectively and professionally communicate; particularly in situations of difficult negotiation and challenge and influence upwards to managers as well as to direct reports
- Gain an understanding of property budgets, working with the Property Manager in monitoring external partners to drive down and control costs
- Undertake regular reviews of the Standards to maintain core operating procedures and minimise Health and Safety risks
Must have's:
- Experience of delivering results against sales targets
- Experience of managing the delivery of Objectives and Targets within a team
- Experience of establishing and developing relationships with external stakeholders
- Intermediate skills in the use of business operating systems including Microsoft Office
- Ability to work weekends and to be on call
- Ability to work across locations in London
- Live within reasonable travel distance to the property
Candidates will ideally be Bi-Lingual and have previous experience working within Student Accommodation or Hospitality, with experience in opening and launching new properties/hotels/business locations
