Block Manager

Our client are an award-winning Block Management company. They are looking for a Block Manager to join their dynamic team.

You'll be brought on board to manage a straight forward London based portfolio and will have the chance to collaborate with an exceptional leader who will offer you guidance and support.

Main duties:

• Effectively manage your portfolio and take responsibility for good all-round customer service
• Dealing with customer queries verbally and in written form either directly or via a service manager.
• Manage electronic data and ensure e-mails and calls are responded within 24hrs.
• Management of H&S, FRA, Asbestos and all other legal requirements.
• Site Reports and lift engineering works, ensuring that all reports are actioned appropriately.
• Completing minutes and site reports within 5 working days.
• Liaise directly with Head of Client Services as necessary to progress any task, project and meet deadlines.
• To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
• Set up meetings for the year ahead when taking over new sites
• Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met.

The person:

• A good knowledge of property management principles and procedures.
• To have passed stage 1 of the first IRPM exam (Desirable).
• Strong self-motivation to keep improving, learning and developing.
• Good soft skills when dealing with people to empathise and understand the customers' needs.
• Good knowledge of QUBE computer system.
• Good knowledge of windows-based applications - i.e. Microsoft Word and Excel.
• Good written and verbal communication skills.

In case you are not already IRPM certified, the company will support you to develop your skills.