Senior Portfolio Manager - Build to Rent

To deliver a high-quality management service, for the benefit of the business, our clients and members and residents. Working on a large Build to Rent, Co-living and SFR portfolio, the successful candidate will be managing on-site members of staff and co-ordinating supporting functions within the business.

Leading on mobilisation and launch of new build assets. Producing accurate client reports demonstrating performance and asset management initiatives as required.

The candidate will have previous experience of working in the residential management and be able to provide a high level of service to, and establish rapport with, customers, clients and colleagues. Multi-site management experience is required.

This includes oversight and involvement in the following areas where support will be provided:

• Managing and growing client Relationships
• Staff recruitment / training and development
• Mobilisation
• Operational budgets
• H&S / compliance
• Lettings and rental analysis
• Resident and member experience
• Reporting & MI
• Systems integration

Responsibilities:

Finance / Reporting / Budgets

• Assist in compiling budgets for new business enquiries as required.
• Ensure accurate client reports are prepared to correct specifications and issued to clients in accordance with agreed timescales.
• Review cash flow regularly and ensure arrears are proactively managed in conjunction with the GM / site manager. Issuing of notices etc and attendance at court hearings if required.
• Work closely with the accounts teams to ensure that financial records are correct in order to produce accurate reporting.
• To provide initiative and new ways of reporting / financial management / market comparables..
• Setting operational budgets and reviewing monthly

People Leadership

• Set clear objectives in line with company/client/ team strategy and measure performance against these.
• To conduct regular 121's, team meetings and complete thorough probationary, interim and annual appraisals as per company guidelines.
• To support team members in career development via training (to ensure high skill levels both technically and behaviourally), coaching and mentoring.
• To ensure recruitment is completed professionally and in line with team/client/company goals, thinking strategically re future needs and in line with our diversity goals.
• Ensure that the training of your team is up to date and that any new starters are trained and inducted competently, including any on-site teams.
• Ensure that processes, procedures and policies are in place and followed correctly.

Mobilisation

• Support on or lead with mobilisation of any new sites.
• Work with client monitoring surveyors / design teams to advise on operational use of spaces etc.
• Assist the Commercial Manager in setting up of supplier contracts.
• Assist in writing management strategies for new buildings.
• Support the onboarding of systems.
• Support recruiting alongside the on-site management.

Client Relationship Management

• Build strong relationships with clients, becoming a trusted advisor.
• Understanding client requirements and ensure that all KPIs and SLAs are met.
• Ensuring that clients strategies on portfolio performance are met and optimised.
• Regularly engage with clients and hold regular client meetings and set agendas and document meetings with clear minutes and actions.

Operations

• Provide practical management advice and assistance to onsite General Managers, Property Managers and internal team members.
• Liaise with residents / members as and when required. Be a point of escalation for General Managers on complex issues.
• Oversee health and safety compliance of developments you oversee and meeting all appointed targets.
• Whilst managing a portfolio of properties you will regularly attend site and provide guidance and leadership to all site team members.
• Keep up to date with changes in legislation and statutory compliance and implement any required changes.
• Working closely with the GM's etc team to improve community engagement, customer experience, and to ensure a smooth customer journey.

Experience

People management and leadership experience, able to evidence: -

• Responsibility for strategic growth of teams, via recruitment and organic growth.
• Proven ability to develop skills and enable personal and professional growth of individuals.
• Able to delegate effectively for maximum results.
• A leader, able to create successful team working and individual performance and engagement.
• Experience of successful conflict management and performance management.