Resident Manager

PMR are seeking a Resident Manager to work on-site at our client's Build to Rent development in Manchester

Responsibilities:

* Manage all new enquiries, viewings and the lettings process, including resident induction.
* Manage the resident contracting process, ensuring compliance with all standards, legislation and processes, controls and policies
* Report accurately to the Senior Resident Manager in the team
* Manage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managed
* Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
* Undertake resident inductions, providing a fantastic move-in experience for our residents.
* Handle incoming queries and provide excellent on-going support and aftercare to our residents
* Move out (and deposit release) process
* Accurately report and record all activity in line with controls, processes and policies
* Ensure any portals are kept up to date, and on a regular basis. I.e. Rightmove uploads daily
* Work with Resident Managers team to achieve average occupancy level and pricing levels
* Work with team to deliver exceptional customer service
* Attend resident events and other experiences

Working pattern: 40 hours a week. 5 out of 6 days (Mon-Sat) a week on a rota basis.

Qualifications & Experience:
* Previous letting/property management experience
* ARLA or equivalent property qualification desirable.

Key Skills & Competencies:
* Brilliant customer service experience
* Actively solving solutions
* Great communicator
* Resilient
* Proficient in Microsoft office software; Outlook, Excel, Word etc
* Desired experience in Yardi, Zendesk Support, Zendesk Sell, Invetorybase etc