SIA Concierge - Luxury Residential Building

Our client is currently seeking to take on a concierge that has luxury resiential experience and a valid SIA. Based in South West London.

You will be on a 4on 4off rota either 7am-7pm or 7pm-7am, our cleint has both a day and night role open.

Main Duties:

• Deliver excellent customer service to all residents.
• Greet all residents in a professional and courteous manner.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Secure the building.
• Cleaning duties.
• Adhoc duties.

Requirements:

• Must have an SIA badge.
• Must have 2-3 years experience in luxury residential buildings.
• Speak arabic (not essential).

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.