Afternoon Concierge required in St. John's Wood

Verto HR are looking for a well-presented, experienced concierge for a high-end residential development in St. John's Wood. We are interested in candidates from a number of sectors such as hotels, customer service and residential.

Hours: Mon-Fri 1pm-8pm, Sunday 8am-1pm

Salary: £26,000pa

Start date: ASAP

Responsibilities:

• To ensure security is maintained. To take responsibility in a crisis, and take appropriate action per training by the Managing Agent.
• To maintain an effective managerial relationship with staff, ensuring they remain motivated and that their work continues to reach required standard. Staffing report to be produced monthly.
• To ensure you are familiar with reporting and logging procedures at the building
• Being courteous and helpful to all residents as well as to residents' staff and guests and to contractors employed by the residents. To stand up and meet and greet residents and their guests. Open the gates to let people in and out. Open the front door. To help residents with shopping or other concierge requests
• To monitor the log, kept by the staff which records the signing in and out of all contractors and service personnel in attendance at the building.
• To supervise any keys which are held in reception. Ensure that they are correctly logged in and out in accordance with the building manual.
• To monitor the presence of workmen and supervise their activities to ensure minimum disturbance to residents. Daily records to be kept and report to managing agents once a month.
• Prepare and keep and inventory of all tools and equipment on site. To maintain records of central stores for the building (light bulbs, cleaning supplies, keys etc.) in a well organised way, ensuring that an appropriate quantity are always available. (To keep all stock, material and equipment away from public access view/reach.)
• To supervise and monitor the registered mail and deliveries logged maintained.
• To deal with general telephone enquiries and messages logged
• To follow the duties outlined in the daily worksheets.
• To deal with administrative matters relating to management.
• To be present in the staff area during designated hours (except when called away on matters relating to the building).
• To ensure operations of the CCTV system is working effectively and to report any defects.
• Carry out maintenance work around the development as instructed by senior management.
• Light plumbing work as and when required. For example bleeding radiators if required

• To walk the development including all buildings on a daily basis. It is important that the fire escapes are included within these patrols.
• all external doors, windows, fire exit doors, plant room doors and bin store doors are kept closed, and where applicable locked at all times. This includes the fire exit doors. (Bin store doors to be unlocked when refuse collection is due.)
• Inspect all common parts, replace light bulbs where necessary.
• Patrol external areas (when dark) - check possible areas for vagrants.
• Inspect common areas for any obstructions or hazards and ensure appropriate action to remedy. (I.e. either speak directly with the resident concerned or the Managing Agent.)
• To check the operation of the lift and report faults.
• Water plants
• Visual inspection of all drains and gutters (including roof area) to ensure they are free from rubbish/debris/obstruction.
• Check locks of all communal doors and gates to ensure fully function.
• Regular testing of smoke/fire alarms, emergency lighting

• Monitor car parking. Ensure access is possible for emergency vehicles at all times.

To maintain accurate written records about each flat to include the following:

• Location of shut-off valves/switches for water, gas, electricity.
• Name and phone number of residents, with contact number in case of emergencies (unless residents strongly prefer not to divulge it)
• Status of occupier (owner, renter, children of owner, employees of owner etc.) and (for renters) date moved in, to the extent possible.
• To keep all keys well organised and secure.
• To maintain records of central stores for the building, in a well-organised way, ensuring an appropriate quantity are always available at reasonable costs.
• To manage the daybook where all significant events and issues are recorded.
• To formulate a property handbook to enable all staff to respond to queries of residents or other parties. The handbook will provide details of all contracts, emergency contact number and the numbers of specific contractors who work on the block. In addition, it would document the location and function of mechanical & engineering throughout the building.

• To undertake all duties stipulated by the pool risk assessment and associated health and safety matters

• Collect all loose rubbish from ground, paths and porches.
• Collect rubbish from beside refuse chute and place in bins outside, in preparation of the collection by the local authority.
• Check bin rooms and sweep as necessary.
• Check carpets and vacuum as necessary, ensure entrances and staircases are clean at all times.
• Clean glass/mirrors within lift carriages.
• Ensure that the Porters desk is clean at all times. (fully dusted/polished and tidy)
• Ensure passenger lifts are thoroughly cleaned (buttons, ledges, floors).
• Clean entry phone panel.
• Wipe light marks from the walls in the entrance, hallway and stairwells.
• Sweep external terrace area/surround, including external metal work & louvers (hose/wash down where necessary.)
• Ensure refuse chute not blocked
• Clear footpaths and steps of snow and ice.
• Conduct routine painting and decorating of the communal areas as directed by senior management.

Person Specification:
Honest and Reliable
Team Player
Works well under pressure
Excellent communication and customer service skills
Excellent time keeping
Professional appearance