Luxury Night Concierge - West London
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| Job Type | Permanent Full Time |
| Location | West London, London |
| Area | London, England |
| Sector | ResidentialResidential - Property Management |
| Salary | Up to £26000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | NJ0078293_1682331169 |
| Job Views | 207 |
- Description
Our client is currently seeking an experienced concierge to join the team at a luxury development in West London.
The shift pattern will be 4 nights on and 4 nights off with working hours 7pm - 7am
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents in a professional and courteous manner.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
Requirements:
- Experience in Residential or 5* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
