Day Concierge required in Sutton

VERTO HR are looking for an experienced, confident, and well-presented Concierge to work at a residential development based in Sutton.

Monday - Friday, 3pm - 11pm, £21,673 pa

The ideal candidate will have experience in front of house positions with excellent customer service skills.

Job Purpose

• To be responsible for the presentation, care and upkeep of the building and grounds.
• Performing minor repairs and reactive operational cleaning.
• The intake, secure storage and distribution of parcels and deliveries on behalf of residents

Aims & Objectives

• To ensure, without fail, that each parcel is signed for and collected by the recipient.
• To ensure the site is always maintained and kept safe and clean.
• Be the first point of contact when visitors, residents and leaseholders enter the building.
• To ensure that reception is kept running smoothly and efficiently.
• To fully comply with the Absence Procedure.

Key Responsibilities & Accountabilities

• Minor maintenance and repairs as required to the internal and external fabric of the building. The unblocking of drains where necessary.
• Checking the security of windows and doors.
• Safe custody of keys for the premises including keyholder responsibilities on behalf of residents.
• Reporting any instances of damage to, unauthorised use of, or unauthorised entry to the site to the Management Company and Directors
• Ensure that internal and external bins and bin storage areas are accessible.
• Keeping the toilet, kitchen, reception and vestibule areas clear and litter free and that adequate supplies of consumables are kept topped up and available.
• Preparing the premises for any activities, the cleaning up thereafter and return to normal use.
• Ensure the lifts are available when any delivery or removal of heavy goods is taking place.
• Ensure all defects in cleaning and maintenance equipment are promptly reported to Heritage.
• The intake, secure storage and distribution of parcels and deliveries on behalf of residents.
• To ensure, without fail, that each parcel is signed for and collected by the recipient.
• Actively record all reactive jobs and activities.
• Any other duties appropriate to the grade which may be assigned from time to time.
• To follow all procedures and process detailed in the Site Operations Manual.
• To oversee the communal fire alarm, adhering to processes in place to prevent false fire alarms.

Essential Experience/Skills

• Experience in managing people in general.
• Ability to work as an individual by working off their own initiative.
• Well-organised and capable of prioritising their own work.
• Always remain professional.

Desirable Experience/Skills

• Excellent interpersonal and communication skills.
• Experience in building, security and maintenance work.
• Understanding of safe working practices and Health & Safety legislation.
• Practical, and with the ability to carry out minor repair work.